Contact

Write to contact@twinworks.com for a question about TwinWorks, a problem you cannot solve, or a request about the plan of your organization, for example a change of its limits.

To help us answer quickly, say which product, document or procedure the question is about, what you did and what happened.

Report a problem from the app

Most pages of the app have a small button with a bug icon at the bottom right: Report a problem. Its name appears when you point at it. The button opens a short form: answer What went wrong?, add a picture of the screen with Add a screenshot if it helps, and select Send report. Your browser, your device and the recent technical errors are sent with the report, which helps us find the cause.

Some screens have no button at the bottom right: there, Report a problem is the same bug icon in a bar. In the product twin editor and in the procedure editor, it is at the bottom of the narrow bar on the far left. In the procedure viewer and in the reader of a published document, it is in the bar at the top. On a phone or in a small window, Report a problem is in a menu instead: Open menu (three lines) at the top of most pages, Help (question mark) in the two editors, More options (three dots) in the procedure viewer and the reader. Above the Contents card of a product, Report a problem is a bug icon beside the product name on every screen size, a phone included.